We recently improved the experience of sending single messages in Facebook Messenger tickets!

You can now:

• Add inline images to your Facebook Messenger replies
  
  using the button in the reply area or by pasting images from clipboard
  

• Add attachment(s) in the same message without being necessary to send one with text and one with attachments
  

• Use macros that have inline images and/or Add attachments action
  Demo

• Create auto-reply rules:

  • with text + inline images for Facebook messenger
    

  • that uses macros that have inline images and/or Add attachments action
    

• When messages are split, in helpdesk you see them as being sent from the same user instead of Gorgias bot
  
  

We hope you like it and that it will increase your productivity by decreasing time spent sending messages. Let us know what you think!