We have updated the Busiest Times report

It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods.

We have also added support for more metrics! Instead of only displaying the breakdown of tickets created over the days of the week, you can now choose from the following metrics: tickets created, tickets closed, tickets replied and messages sent.

We have also implemented some optimizations that have improved the loading speed of our reports.

We hope you will make the most of these improvements!