About 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around.

This is why we’re excited to announce that Gorgias Chat is now available right on the Shopify Checkout page. At that critical final step, where customers provide shipping details, pick their payment method, and confirm their purchase, you can now engage directly—turning would-be abandonments into happy, paying customers.

The checkout page is a crucial in the online process and having chat available there could significantly change the shopper experience and lift brand’s revenue:

• Reduce cart abandonment: Real-time assistance can address concerns or hesitations that might lead to abandoned carts, improving conversion rates.

• Enhance customer trust: A chat option provides a sense of immediacy and support, building trust and confidence during the critical checkout phase.

• Clarify payment or shipping issues: Customers can quickly resolve last-minute questions about payment methods, shipping options, or delivery timelines.

This feature is available for all Gorgias customers that are using Shopify Plus. Though, with the combination of Automate, merchants get access to: Flows, Order Management, and AI Agent that can be crucial to evince last minute shoppers questions at the last step of their online purchase.

To learn more about how to activate the Gorgias chat on your Shopify check-out page, read this article.