In the event of an HTTP request failure, shoppers will no longer be trapped in a flow.

The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the request fails or returns a status code of 400 or above.

If you possess Flows that utilize HTTP request, they have been updated to incorporate Create ticket steps in case of Error, while maintaining the previous flow in the Success branch.

Need help getting started? Check out this Steps article for detailed instructions.