We are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed, abandoned, and cancelled calls, giving you valuable insights into your call flow and the information needed to enhance both staffing and training efforts.

Additionally, we’ve introduced a new filtering system that allows you to view calls based on these updated statuses, so you can focus on the calls that matter most to you.

We look forward to you exploring these exciting updates, and as always, we’re here to support you in making the most out of your call data.