We are really excited to announce that you can now edit reply threads when forwarding or responding to emails!

To try it out, go to an email ticket and click the “three dots” button in the text editor. This will inject the reply thread into the editor, allowing you to remove any messages you’d like from the reply thread.

Please let us know what you think about it and what we could improve at [email protected] or directly via our live chat available on your helpdesk!