There are many updates coming up this month! Here are just a few improvements that we've been working on recently:

You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the content of your message.

We have a new Keyboard shortcut for the Ticket views. You can now quickly go to the Create New Ticket page by hitting the n key:

Also while we're still at the Create New Ticket page: Now when you create a new ticket and select a From: address, it will get saved (will get selected by default) for the next time you create a new ticket. This way you don't have to constantly change the From address when you have to send from the same address.

Tip: you access the keyboard shortcuts anywhere by hitting the ? (question mark) on your keyboard or click on the top right corner link to access the keyboard shortcuts.

Agents mentions got a small design update with agent's pictures:

Many more updates coming, stay tuned!