Create internal notes by email!
1546912320001
New feature
![Create internal notes by email!](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/lqaFOPOG4f7Yled0zwBD/01h55ta3gs9q6c075wen611pq5-featured-image.png)
We have updated internal notes and mention emails:
- ticket message history is now included in mention emails, so that you have more context
- you can now reply directly to mention emails in your inbox, and it will create a new internal note in the helpdesk; no need to open Gorgias just to add a note!
- you can forward the mention email to another agent, and if this one selects
reply to all
when answering, it will also create an internal note in the ticket