Create an automated response when customers track an unfulfilled order!
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Now merchants will be able to create custom messages when your customers track an order that hasn’t been fulfilled yet on the configuration of your Order Management Flow Track order. This is particularly helpful to:
Remind customers about how long your orders usually take to ship
Notify customers when there are special circumstances causing shipments to be delayed
To create a custom response for unfulfilled orders, go to Menu > Automation > Order management flows > Track order
This message will be shown to your customers when they’re tracking an order whose status is unfulfilled.
💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 20% of your customer requests, don’t hesitate to reach out!
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