As of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available:

• gs_open_chat opens the chat as soon as the page is loaded. Both ?gs_open_chat=true and ?gs_open_chat have the same effect.

• gs_chat_page configures the chat screen that will be open by default. It is either conversation (for the conversation screen) or homepage (for the homepage screen, which is the self-service screen is you have self-service enabled, or else the conversation screen).

• gs_chat_message pre-fills the user message. It must be URL encoded. For instance, to pre-fill with the text "I’m searching for…”, use ?gs_chat_message=I'm%20searching%20for...

All of these parameters may be combined and appear in any order, for instance can you guess what the following does?

?gs_chat_page=conversation&gs_open_chat&gs_chat_message=Can%20you…

Yes, it opens the chat directly on the conversation screen and with the message “Can you…” pre-filled.