We've completely redesigned the chat experience from the ground up. Chat 2.0 transforms the traditional chat widget into a full shopping surface where your customers can discover products, explore details, and make purchase decisions — all within a single conversation.
Instead of bouncing between product pages, search results, and support channels, shoppers now engage in one continuous flow from discovery to purchase. The new design is mobile-first, visually rich, and built to convert.
Key Improvements
Immediate Conversations, No Homepage Shoppers land directly into a branded conversation. Your logo, colors, and messaging are integrated seamlessly into the chat thread — no static homepage standing between your customer and their next purchase.
In-Chat Product Pages When AI Agent recommends a product, the full product detail page opens inside the chat: images, descriptions, variant selection, and pricing. No redirects. Shoppers explore products without losing their conversation context.
Embedded AI FAQs on Product Pages AI-generated questions are now embedded directly on your product pages, giving shoppers instant answers to common purchase blockers without opening the chat widget. These are already the #1 conversation trigger among beta merchants.
Expanded Desktop Experience On desktop, the chat window now expands to half-screen width — giving shoppers a real browsing experience with larger product images and room to explore your catalog.
Mobile-Optimized Design Touch-friendly interactions, mobile-optimized product carousels, and a unified experience across all engagement surfaces.
Polished Animations Product card loading states, add-to-cart celebrations, and a redesigned chat launcher create a premium, app-like feel that elevates your brand.
How to Get Started
Chat 2.0 is available now for all AI Agent customers — no action required, the update is automatic.
Visit Chat Settings to customize the new look: updated color options, logo placement, and a refreshed chat creation flow.
For Embedded AI FAQs, add the lightweight script or Shopify app block to your product pages
Why It Matters
Higher conversion: Shoppers stay in one flow from discovery to purchase with zero friction
More engagement: In-chat product pages and AI-generated questions drive significantly more conversations from high-intent shoppers
Better brand experience: Polished animations and a larger canvas make your storefront feel modern and premium
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