Your shopper will now get FAQ article recommendations directly from your chat window.

Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.

🤖 If you have an active chat and help center in your account, shoppers will receive an article recommendation when they ask a question matching an article in your help center. Shoppers can consult the article directly within the chat window without leaving your store.

⚡️ Shoppers now get instant answers to their questions on chat, and your agent will be able to focus on advanced questions that can't be answered using your FAQ.

🤓 You can activate the feature under the automation tab of your chat settings (see below):

💬 Note that this feature is only available to Automation Add-on subscribers only. Don't hesitate to reach out for more information about how to use the add-on to automate 20% of your customer requests!