AI Agent Now Suggests Replies Automatically. One Tap, No Typing
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Shoppers love effortless chats — but typing long messages on mobile? Not so much.
That’s why Gorgias AI Agent now suggests quick replies automatically, helping your customers keep the conversation flowing with one-tap answers instead of typing everything out.
🧠 What’s new
AI-Generated Quick Replies appear as button suggestions in chat conversations handled by the AI Agent — for example:
Each button sends the relevant message instantly, making conversations faster and more natural — no typing required.
⚙️ How it works
The AI dynamically generates relevant quick replies based on AI Agent message and suggests potential answers.
Quick replies appear proactively in both Shopping Assistant and Support chat flows, across all languages supported by the AI Agent.
🚀 Why it matters
Removes typing friction, especially on mobile
Increases engagement — more messages, more conversions
Drives smoother, guided conversations powered by your store data
🔒 Availability
Enabled by default — no setup required
Works in chat conversations only (not in email or SMS)
Limited to up to 4 suggestions per reply
Replies cannot be customized
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