With these AI Agent Actions updates, we’re making it easier to unlock Actions and automate more of your support tasks. On average, AI Agent already automates 14% more support conversations with Actions—and for top merchants, this goes up to 40%!

What does this mean for you?

• More ticket resolutions, not just replies: AI Agent resolves more support tasks autonomously on your behalf.

• Time-sensitive tickets are addressed on time: Sending an order to the wrong address is costly!

• More customer trust: Long wait times leave customers worried—instant resolutions keep them reassured.

• Focus on what matters: Stop answering repetitive questions—focus on making a real difference in your customers’ experience.

What’s new?

• Multi-step Actions: AI Agent can now complete an Action across multiple apps simultaneously. For example, if a customer needs to cancel an order, AI Agent can take care of it in Shopify and your 3PL system in minutes!

• New use case template library: Setting up an Action just got easier. Simply select the task you want AI Agent to resolve and the apps where you want it to act. The pre-built templates simplify setup, while Custom Actions let you create tailored customer experiences.

• More Actions: Over the past months, we’ve released 10+ new Actions across popular ecommerce apps such as Shipstation, Shipmonk, Stay AI and more.

Go to the AI Agent Actions section in your account to see the updates for yourself!

🍿 Our Product manager, Felipe Mora, also showed just how powerful these updates are during our Product Town Hall. Enjoy!

+1 Tip: If you’d like to learn how to set up Actions for success and get the most out of your AI Agent, join us for one of our friendly AI Agent Actions webinars!