urn:noticeable:projects:21eo8eZCuU26Jqu0C7hZGorgias Updateswww.gorgias.com2024-10-24T14:10:01.537ZCopyright © GorgiasNoticeablehttps://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/newspages/PzZcLV4jj5GFeUSrVyjs/01h55ta3gs3e3tq02azdq1j62h-header-logo.pnghttps://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/newspages/PzZcLV4jj5GFeUSrVyjs/01h55ta3gs3e3tq02azdq1j62h-header-logo.png#f58d86urn:noticeable:publications:yWnGwsLd3K5pnhjYwZoW2024-10-24T14:09:55.118Z2024-10-24T14:10:01.537ZIntroducing Custom Agent Ring Time And Call Wait Time ✨We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents:
🧑💼 Customize...<p>We’ve got some exciting news for <strong>Gorgias Voice subscribers</strong>! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents:</p><p>🧑💼 <strong>Customize Agent Ring Time:</strong> Adjust how long we ring your agents before moving on the next one. No more being tied to that 60-second limit—set it to suit your needs!</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/yWnGwsLd3K5pnhjYwZoW/01jawwacmj6qmaz5w9gcw675ge-image.png" alt="" loading="lazy" title=""></figure><p></p><p>📞 <strong>Control Call Wait Time:</strong> You can now choose how long callers wait for an agent before the call is forwarded to voicemail. It’s up to you—not just a default 2-minute wait anymore!</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/yWnGwsLd3K5pnhjYwZoW/01jawwqftsfjbesrfv8s175w0z-image.png" alt="" loading="lazy" title=""></figure><p></p><p>📥 <strong>Send Calls Straight to Voicemail:</strong> Need calls to go directly to voicemail at times? You’re in charge! Simply disable the wait time.</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/yWnGwsLd3K5pnhjYwZoW/01jawwjf2zwsrwraradtmc0btr-image.png" alt="" loading="lazy" title=""></figure><p></p><p>It’s all about giving you the flexibility to create the perfect customer experience. Head over to your settings to start customizing today! ✨</p>Matteo Silvestro[email protected]urn:noticeable:publications:KsZ47ZJ60o9vy2sBhMQF2024-10-24T08:31:00Z2024-10-24T08:33:20.103ZEdit Shopify Order Notes Directly from Gorgias!Managing customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to...<p><span style="color: rgb(29, 28, 29);">Managing customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to </span><strong><span style="color: rgb(29, 28, 29);">edit Shopify order notes directly within Gorgias!</span></strong><span style="color: rgb(29, 28, 29);"><br></span></p><p><strong><span style="color: rgb(29, 28, 29);">What’s New?</span></strong></p><ul><li><p><strong>Edit Shopify Order Notes within Gorgias:</strong> You can now edit existing Shopify order notes or add new ones without leaving Gorgias. This allows agents to manage order information right from their workspace.</p></li><li><p><strong>Real-Time, Two-Way Sync:</strong> Changes made in Gorgias are instantly reflected in Shopify, and vice versa. Everyone on your team will always have the most up-to-date order information, ensuring accuracy across platforms.</p></li><li><p><strong>Visual Confirmation:</strong> After an edit, you'll see a success banner, and the update will be logged in the ticket timeline, so nothing is missed.</p></li></ul><p><strong>Common Use Cases</strong> </p><p>Each team uses Shopify order notes differently, but we’ve identified a few common scenarios where agents find this feature especially useful:</p><ul><li><p><strong>Handling Return Requests:</strong> Agents can document each step of the return process, ensuring that warehouse and retail teams have up-to-date information on the status of the return.</p></li><li><p><strong>Order Modifications:</strong> Need to update an address or adjust an order tag? Agents can add details directly in the notes, so the entire team is aligned.</p></li><li><p><strong>Internal Communication:</strong> Teams often use order notes for internal messages between support, shipping, and management, helping to keep track of special instructions or customer requests.</p></li></ul><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/KsZ47ZJ60o9vy2sBhMQF/01jaw678knvr9basdfyd5zba47-image.png" alt="" loading="lazy" title=""></figure><p></p><p><strong>Why This Matters</strong></p><ul><li><p><strong>Boost Efficiency:</strong> No more toggling between Gorgias and Shopify. By staying within Gorgias, you can save valuable time and reduce distractions.</p></li><li><p><strong>Enhanced Collaboration:</strong> Whether it’s your support team, retail staff, or fulfillment center, everyone stays on the same page with synchronized notes across platforms.</p></li><li><p><strong>Stay Organized:</strong> Capture important details like order changes, customer requests, and return instructions directly in Gorgias, ensuring that nothing slips through the cracks.</p></li></ul>Neshat Korivand[email protected]urn:noticeable:publications:NXr4L0brUNWMuptwvAd72024-10-09T14:38:46.951Z2024-10-09T14:45:52.248ZCollect shopper emails directly from Campaigns!As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧
Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can...<p>As a Convert customer, you can now collect shoppers' email addresses with our <strong>Email Capture Form</strong> 📧</p><p>Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can send newsletters, updates, and promotions to keep them engaged.</p><p>When a shopper provides their email, we’ll save their details in Shopify and create a customer profile if they don’t already have one.</p><p>Start building your subscription list today!</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/NXr4L0brUNWMuptwvAd7/01j9rne4mhcb1266nkb3wt67g0-image.png" alt="" loading="lazy" title=""></figure><p></p>Nicolae Godina[email protected]urn:noticeable:publications:DbgoTp8eeHlXld5Epj182024-09-30T11:46:12.838Z2024-09-30T11:46:54.100ZSet up AI Agent with Onboarding WizardWe’re excited to introduce the AI Agent Onboarding Wizard, designed to make your AI Agent setup smoother and faster! With just a few simple steps, you’ll be guided through configuring your AI Agent, ensuring it’s ready whenever you want to...<p>We’re excited to introduce the <strong>AI Agent Onboarding Wizard</strong>, designed to make your AI Agent setup smoother and faster! With just a few simple steps, you’ll be guided through configuring your AI Agent, ensuring it’s ready whenever you want to enable it in the future.<br></p><p>Plus, you have the flexibility to pause and resume the Onboarding Wizard whenever is more convenient for you.<br><br></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/DbgoTp8eeHlXld5Epj18/01j8svrn87y2rghczj4p9etenb-image.png" alt="" height="836.137299771167" loading="lazy" title="" width="557"></figure><p></p><p>By the end of your Onboarding Wizard, you’ll be able to explore some of the AI Agent’s main features, including <strong><span style="color: rgb(29, 28, 29);">Guidance</span></strong><span style="color: rgb(29, 28, 29);">, </span><strong><span style="color: rgb(29, 28, 29);">Actions</span></strong><span style="color: rgb(29, 28, 29);">, and </span><strong><span style="color: rgb(29, 28, 29);">Playground</span></strong>, giving you a hands-on look at its full capabilities.<br><br></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/DbgoTp8eeHlXld5Epj18/01j8svtwnp8cph2rptdyz56ttw-image.png" alt="" height="686.745995423341" loading="lazy" title="" width="562"></figure><p></p><p><strong>How to start your Onboarding journey:</strong></p><ol><li><p>Go to <strong>Automate</strong> page</p></li><li><p>Visit the <strong>AI Agent </strong>settings page for your selected store</p></li><li><p>Click on <strong>‘Set up AI Agent’</strong></p></li></ol><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/DbgoTp8eeHlXld5Epj18/01j8svgqztgpta9qpb4017czwf-image.png" alt="" height="927.3592677345538" loading="lazy" title="" width="566"></figure><br>Configuring your AI Agent is now simpler than ever, so give it a try today! 🚀<p></p>Fany Octavia[email protected]urn:noticeable:publications:uGUQsFVXsKSqG93NOntC2024-09-17T16:37:06.099Z2024-09-17T16:37:11.297ZIntroducing Action Events Logs for AI Agent ActionsWe are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent.
Key Features:
Execution Tracking: Monitor when an...<p>We are excited to announce the launch of <strong>Events Action Logs</strong> for <strong>AI Agent</strong> Actions a new feature that provides you with detailed insights into every action executed by your AI Agent.</p><p><strong></strong></p><figure><strong><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/uGUQsFVXsKSqG93NOntC/01j7nmcnczxchz34sshh0z071h-image.svg" alt="" loading="lazy" title=""></strong></figure><strong><br>Key Features:</strong><p></p><ul><li><p><strong>Execution Tracking:</strong> Monitor when an action was executed and how many times it has run.</p></li><li><p><strong>Result Analysis:</strong> View the success or failure status of each action attempt.</p></li><li><p><strong>Detailed Logs:</strong> Access specific logs for each action to understand the finer details of its execution.</p><p></p></li></ul><p>You can access Action Events directly within the Action Editor:</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/uGUQsFVXsKSqG93NOntC/01j7nm72ha0gwx7abygdtz76nz-image.png" alt="" loading="lazy" title=""></figure><p></p><p><span style="color: rgb(65, 65, 65);">Check out our </span><a href="https://docs.gorgias.com/en-US/allow-ai-agent-to-perform-%3Cmark%3E%3Cmark%3Eactions%3C/mark%3E%3C/mark%3E-567325?utm_source=product_marketing&utm_medium=email&utm_campaign=additional_q2_%3Cmark%3E%3Cmark%3Eactions%3C/mark%3E%3C/mark%3E&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.OTtr17Hmw21qNaOcCY06"><span style="color: var(--accent-color,#0a7de0);">Actions Help Doc</span></a><span style="color: rgb(65, 65, 65);"> or explore </span>Actions<span style="color: rgb(65, 65, 65);"> in your account today!</span></p>Ricardo de Arruda[email protected]urn:noticeable:publications:2YRXu1eTKhB9vxthgzjl2024-09-16T10:57:08.406Z2024-09-23T13:35:25.123Z🚀 Boost Sales with AI-Powered Product Recommendations in ConvertPersonalization just got so much easier.
Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations.
Here’s what you can do with this new...<p>Personalization just got so much easier.</p><p>Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: <strong>AI-powered Product Recommendations. </strong></p><p>Here’s what you can do with this new recommendation engine:</p><p>✨<strong> Recommend similar products based on shopper behaviour:</strong> Automatically suggest items similar to what your shoppers have been browsing.</p><p>✨ <strong>Engage returning customers with complementary product recommendations</strong>: Suggest items that pair well with their previous purchases, encouraging repeat business and increasing customer lifetime value.</p><p>✨<strong> Offer alternatives for out-of-stock items:</strong> Don’t let an out-of-stock product mean a lost sale. Instantly suggest similar products to keep shoppers engaged and help them find exactly what they need.</p><p>✨<strong> Promote your latest products:</strong> Ensure shoppers always see your newest products by dynamically showcasing your latest products based on Shopify catalog data.</p><p>This new feature is your ultimate tool for personalizing and enhancing the shopping experience while driving key metrics like LTV, AOV, conversion rates, and revenue.</p>Matilda Lee[email protected]urn:noticeable:publications:eI0WF7wLqNG88epj0XgV2024-09-05T14:50:47.723Z2024-09-06T13:28:42.337ZDo more with the ticket panel; Bulk actions are here!You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the...<p><span style="color: rgb(29, 28, 29);">You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the ticket panel but that you need a quick way to perform bulk actions from the panel. We’ve delivered exactly that! </span></p><p><span style="color: rgb(29, 28, 29);">The actions are the same actions found in the full screen version of views. You can select individual tickets to perform an action on or select multiple tickets, including the ability to select all tickets in a view. </span></p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/eI0WF7wLqNG88epj0XgV/01j6z0cfht2cgbxnfq7ya8gyd8-image.png" alt="" height="474.765100671141" loading="lazy" title="" width="262"></figure><p></p><p>You’ll also notice that we updated the design of the ticket cards in the panel. We now display the customer name in the card.</p><p>This will start rolling out in the coming days and should be available for all users by Monday, September 9. </p>Gorgias Product Team[email protected]urn:noticeable:publications:bn4vI4QsQkRPURJ8WJh92024-08-28T13:45:03.503Z2024-08-29T12:13:03.449ZSet default email addressWe are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction...<p>We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction surveys when a designated email is no longer available.</p><p>By default, your default email address is the first one you created in Gorgias. You can easily view it by navigating to <strong>Settings → Email</strong>, where the default email address will be marked with a "default" tag: <br></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/bn4vI4QsQkRPURJ8WJh9/01j6a0xqdszvyrqtd8c63m8b05-image.png" alt="" loading="lazy" title=""></figure><p></p><p>If you'd like to change your default email address, simply select the desired email from the list and click the <strong>Set as default</strong> button. It's that easy!</p><p>We are gradually rolling out this feature starting August 28, 2024. All users will have access by mid-September. Thank you for your patience as we ensure a smooth release!</p>Neshat Korivand[email protected]urn:noticeable:publications:nnvhXRZOcDt5Jsl3XcbS2024-08-19T12:35:31.533Z2024-08-22T09:01:13.579ZOptimize Your Campaign Messaging with A/B TestingReady to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers.
Here’s how it works:
When you launch a test, your...<p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/nnvhXRZOcDt5Jsl3XcbS/01j5n9xmftfntdj5hwphqrdg78-image.png" alt="" loading="lazy" title=""></figure><p></p><p>Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers.</p><p><strong>Here’s how it works:</strong></p><ul><li><p>When you launch a test, your existing campaign automatically becomes the "Control Variant", keeping all your current settings intact.</p></li><li><p>You can create up to two additional variants that will mirror the same triggers as your control, with the only difference being the content of your messaging.</p></li><li><p>Once the test kicks off, traffic will be evenly split between your variants, giving you real-time insights on what works best.</p></li></ul><p>Optimize your strategy, increase engagement, and drive better results by identifying the most effective messaging for your shoppers!</p>Nicolae Godina[email protected]urn:noticeable:publications:OTtr17Hmw21qNaOcCY062024-07-30T15:10:17.109Z2024-07-30T15:10:21.442ZAI Agent Actions for Recharge and Loop ReturnsWe’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account:
Cancel subscription on Recharge
Send Loop Returns portal deep link
Send return shipping status from Loop Returns
These Actions will...<p>We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account:</p><ul><li><p><strong>Cancel subscription on Recharge</strong></p></li><li><p><strong>Send Loop Returns portal deep link</strong></p></li><li><p><strong>Send return shipping status from Loop Returns</strong></p></li></ul><p>These Actions will help you instantly resolve more types of requests from customers — providing a superior experience for customers while saving time for your team!</p><p>And of course, as is always the case with AI Agent, your team can control when AI Agent can perform these Actions.</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/OTtr17Hmw21qNaOcCY06/01j4206fkaetm8xdx8gw7znnnd-image.gif" alt="" loading="lazy" title=""></figure><p></p><h3>AI Agent’s Actions are a true game-changer</h3><p>As you know, order edits (e.g. subscription cancellation) must be executed quickly before the order is fulfilled and changes can no longer be made.</p><p>Often, human support can’t act in time, leading to a long list of issues, including:</p><ul><li><p>Orders getting sent to the wrong address and getting lost</p></li><li><p>Shoppers and businesses paying to reship orders</p></li><li><p>Shoppers returning orders they meant to cancel</p></li></ul><p>With Actions, AI Agent can instantly make these updates before it’s too late.</p><h3>Your team is in full control</h3><p>These Actions are pre-built in Gorgias, meaning your team can enable them without any technical skills. And when enabling Actions, you can control exactly how AI Agent behaves.</p><p>With Input variables, you can direct AI Agent to collect/confirm information from the shopper before performing the action.</p><p>For instance, you can request a shopper confirm certain details before performing the Action:</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/OTtr17Hmw21qNaOcCY06/01j4206yg94mj8v6m9r3w615gh-image.png" alt="" loading="lazy" title=""></figure><p></p><p>With Conditions, you can tell AI Agent exactly when it should (and shouldn’t) perform the Action.</p><p>For instance, you could choose to only perform an Action if the order is marked unfulfilled and was placed within the last 2 days.</p><p></p><figure><img src="https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/OTtr17Hmw21qNaOcCY06/01j420772expexjnj0vgjvdd41-image.png" alt="" loading="lazy" title=""></figure><p></p><p>These Actions join <a href="https://updates.gorgias.com/publications/shopify-actions-for-ai-agent?utm_source=noticeable&utm_campaign=21eo8ezcuu26jqu0c7hz.ai-agent-actions-for-recharge-and-loop-returns&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.OTtr17Hmw21qNaOcCY06&utm_medium=newspage" rel="noopener nofollow" target="_blank">2 existing Shopify Actions (Cancel order and Update shipping address)</a>.</p><p>Check out our <a href="https://docs.gorgias.com/en-US/allow-ai-agent-to-perform-actions-567325?utm_source=product_marketing&utm_medium=email&utm_campaign=additional_q2_actions&utm_content=publication+link&utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.OTtr17Hmw21qNaOcCY06">Actions Help Doc</a> or explore Actions in your account today!</p>Jordan Miller[email protected]