Gorgias Updates

Create Ticket Fields from CSV

by Nicolas Faure
Creating Ticket Fields is now even easier! Weโ€™re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file! To do so, when editing or creating a dropdown field, simply click the Import From CSV
Announcement
New feature

Chat Widget Creation Wizard ๐Ÿ”ฎ

by Juan Carlos Quintero
We are thrilled to announce we have crafted a new Creation Wizard ๐Ÿช„ to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
New feature

BigCommerce: Duplicate Order action

by Iustina Dumitru
Announcement
New feature
๐ŸŽ‰ We are happy to announce another BigCommerce update. Now you canย duplicate BigCommerce ordersย directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

Font customization for the Chat Widget ๐Ÿ™Œ

by Joris La Cancellera, Software Engineer
New feature
Now you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get

Introducing Ticket Fields in Beta ๐Ÿท๏ธ

by Ionut Zamfir, Software Engineer
Announcement
New feature
We're thrilled to announce the beta release of our latest feature: ticket fields! With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers

New Automation Settings

by Jan Szybowski
๐ŸŽ‰ We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
Announcement
Improvement
New feature

Chat Agent Avatar Customization

by Juan Carlos Quintero
More chat customization coming your way ๐ŸŽจ Weโ€™re happy to announce a new feature to customize the Chat - you can now choose how to display your Agentโ€™s name and avatar picture We have also revamped the upload section for the Company
Announcement
New feature

BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer
Announcement
New feature
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Weโ€™re excited to announce the launch of BigCommerce Create Order action. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one

Chat widget installation monitoring ๐Ÿ‘€

by Joris La Cancellera, Software Engineer
We are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently. This will offer some benefits: The status column will now be more accurate (Online,
New feature