Gorgias Updates

www.gorgias.com

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Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer

We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call

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Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate

With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and

Connect Flows to 3rd-party tools via HTTP

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Introducing Train My AI ✨

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias. Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the

Introducing Train My AI ✨

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Add a privacy policy disclaimer in your Chat

by Dombi Botond, Software Engineer

We’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The

Add a privacy policy disclaimer in your Chat

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Ticket Fields Report

Ticket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time. Get a concise high-level insights with Ticket Fields Report The Ticket Fields Report is an

Ticket Fields Report

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Order Management in Contact Form

by Ulad Ramanovich

We are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order

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Order Selection in Flows for Help Center and Contact Form

by Matthieu Bresson

We are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order

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Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager

We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and

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Variables in Flows

by Jan Szybowski

🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.