Gorgias Updates

www.gorgias.com

Ticket Fields can now be set from Macros

by Manuel Colasante

We are excited to announce that Ticket Fields can now be set via Macros! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Macro When creating or updating a macro, you will now find a new

Ticket Fields can now be set from Macros

A new integration joins the party: welcome TikTok Shop! ♪

by Giuseppe Lumia, Software Engineer

🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US! With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools. Why should you

A new integration joins the party: welcome TikTok Shop! ♪

Add a privacy policy disclaimer in your Chat

by Dombi Botond, Software Engineer

We’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The

Add a privacy policy disclaimer in your Chat

Introducing our Native WooCommerce Integration

by Astaeka Pramuditya, Product Marketing

We’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users. What can you get from the WooCommerce & Gorgias integration: Simple Activation and Historical Data Sync: Activating the

Introducing our Native WooCommerce Integration

Ticket Fields can now be set from Rules

by Nicolas Faure

We are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Rule When creating or updating a rule, you will now find a new

Ticket Fields Report

Ticket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time. Get a concise high-level insights with Ticket Fields Report The Ticket Fields Report is an

Ticket Fields Report

Order Management in Contact Form

by Ulad Ramanovich

We are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order

Order Selection in Flows for Help Center and Contact Form

by Matthieu Bresson

We are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order

Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager

We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and