Gorgias Updates

Introducing our Native WooCommerce Integration

by Astaeka Pramuditya, Product Marketing
Announcement
New feature
We’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users. What can you get from the WooCommerce & Gorgias integration: Simple Activation and Historical Data Sync: Activating the

Ticket Fields can now be set from Rules

by Nicolas Faure
We are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Rule When creating or updating a rule, you will now find a new
Announcement
New feature

Ticket Fields Report

by Asta, PMM
Announcement
New feature
Ticket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time. Get a concise high-level insights with Ticket Fields Report The Ticket Fields Report is an

Order Management in Contact Form

by Ulad Ramanovich
We are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order
Announcement
New feature

Order Selection in Flows for Help Center and Contact Form

by Matthieu Bresson
We are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order
Announcement
New feature

Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager
We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
Announcement
New feature

Variables in Flows

by Jan Szybowski
🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
Announcement
New feature

Auto-Embedded Contact Forms

by Kyrylo Chebotarov, Senior Software Engineer
🎉 Exciting News! 🎉 Introducing our new Auto-Embed Contact Form Solution - your one-click ticket to effortlessly adding contact forms to your website without breaking a sweat! 😅 Remember when we introduced the Contact Forms feature?
Announcement
New feature

Introducing AI-Powered Contact Reason Suggestion ✨

by Ricardo de Arruda, software engineer
We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It
Announcement
New feature