Gorgias Updates

www.gorgias.com

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The Self-service Chat Portal is Live!

by Philippe Diep, Software Engineer

The self-service portal is now available for all users with a Shopify store. The self-service portal allows your customers to check out their orders statuses, tracking numbers and shipping information without needing to connect with an

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Search for tickets on the mobile app

by Nikola Mijović, Senior Frontend Developer

Hey guys, we’ve added a new search bar to our mobile app! 🕵️ 🔦 (on AppStore and PlayStore) You can now search for tickets in the mobile app in the same way you can on the web app by entering a search term (customer name, ticket title,

Search for tickets on the mobile app

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Rich text and hyperlinks support in chat

by Gleb Billig, Software Engineer

We have added the ability for agents to send messages with rich text formatting and embedded hyperlinks when replying to a chat ticket in Gorgias! That also means chat campaigns of course👌 Now when viewing a chat ticket, you will see

Rich text and hyperlinks support in chat

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New channel: Instagram Mentions

by Ionut Zamfir

We’ve added a new channel to our Facebook integrations! You can now get your Instagram page mentions in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable Instagram mentions.

New channel: Instagram Mentions

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Zendesk Continuous Synchronization

by Gorgias Team

We've added a new feature for continuous synchronization of Zendesk tickets, comments and macros! 🎉 This option will be enabled by default right after initial import being finished. To deactivate this feature, simply go back to the...

Zendesk Continuous Synchronization

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New channel: Facebook recommendations

by Mehdi Dellagi

We've added a new channel to our Facebook integrations! You can now get your Facebook page customers recommendations in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable...

New channel: Facebook recommendations

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Display product inventory in Shopify actions

by Gorgias Team

In the "Create order" and "Duplicate order" Shopify actions, we now display the number of products in stock (green when available, red when empty or pending replenishment): When you search for a product (on the right side) In the order...

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View sections

by Gorgias Team

We are making some changes to the views navigation sidebar. Views can now be organised in sections (collapsable groups of views). Until now you were able to see dozens of them in a single place, moving forward you will find be able to...

View sections

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Display an event when unread chat messages are sent by email

by Gorgias Team

We now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...