Gorgias Updates

www.gorgias.com

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New autoresponder with article recommendations ✨

by Ricardo de Arruda, software engineer

With our new autoresponder feature, you can reply to common customer questions with relevant help center article suggestions. Our AI detects customer questions in incoming emails, auto-replies with relevant articles from your help center,

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Initiate or restart conversations at any time with WhatsApp Message Templates

by Andrei Don, Denisa Dumitru, Adrian Ursu, Teodor Zait

We are excited to announce our support for WhatsApp Message Templates! 🎉 Using this new feature, you can now initiate or restart conversations with shoppers outside the 24-hour conversation window! What are WhatsApp Message Templates?

Initiate or restart conversations at any time with WhatsApp Message Templates

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BigCommerce: Entire Order Refund action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Building on our manual refund functionality, you can now refund an entire BigCommerce order directly in Gorgias. When applying an entire order level refund you can: Review all

BigCommerce: Entire Order Refund action

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Disable Email capture in Chat Widget

by Juan Carlos Quintero

We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users won’t be requested to fill in their email, they will

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Improvements to offline capture in the Chat Widget

by Sufiyan, Engineer

Overview We are excited to announce a new feature of our Chat Widget that allows you to customize the Intro, Body, and Outro texts of the Offline Capture confirmation email. This feature enables you to deliver emails to customers with the

Improvements to offline capture in the Chat Widget

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BigCommerce: Refund Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

BigCommerce: Refund Order action

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"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer

Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets

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BigCommerce: Duplicate Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

BigCommerce: Duplicate Order action

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BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer

🎉🎉🎉 We’re excited to announce the launch of BigCommerce Create Order action. 🎉🎉🎉 Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one

BigCommerce Create Order action