Gorgias Updates

BigCommerce: Refund Order action

by Iustina Dumitru
Announcement
New feature
🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

Search for ticket field dropdown values

by Manuel Colasante
New feature
Are you already using Ticket Fields? If not, you should at least take a look at them. They can greatly help you answer some critical questions concerning your business. For those who have adopted them, we noticed your excellent use of the

New Support Performance Overview (beta)

by Charles Jacquet
Announcement
New feature
We are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily

Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer
We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This
Announcement
New feature

"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer
Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets
New feature
Announcement

Automatically save new draft tickets

by Xuan-Thi Nguyen, Front-end developer
New feature
Starting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one. Note that for the moment, you can keep one draft at

Create Ticket Fields from CSV

by Nicolas Faure
Creating Ticket Fields is now even easier! We’re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file! To do so, when editing or creating a dropdown field, simply click the Import From CSV
Announcement
New feature

Chat Widget Creation Wizard đź”®

by Juan Carlos Quintero
We are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
New feature

BigCommerce: Duplicate Order action

by Iustina Dumitru
Announcement
New feature
🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an