timestamp1670441759903Loop Returns x Order management flowsby Jan Szybowski, Software EngineerHi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
timestamp1670347056144Automatic offline mode in the chatby Roman FayzullinHello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
timestamp1669834488384Standalone widgetsby Manuel ColasanteNew featureImprovementHey 👋 Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉 But we noticed that sometimes, we want to add a custom action button or link
timestamp1668622803539Sending Discount Codes from Gorgias ticket messagesby Bogdan Tănase, Engineering ManagerYou can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
timestamp1667502439480Easily duplicate or delete help centersby Nicușor ChiciucNew featureImprovementSome of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help
timestamp1665685178938New Macro Action: Forward emailby Felipe MoraYou can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients. To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in the
timestamp1665059733644Estimated wait time in the chatby Roman Fayzullin👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
timestamp1663187562606Rules: BigCommerce filtersby Iustina DumitruWe are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply
timestamp1662716100903Contact Us page in your help centerby Irinel Neculita👋 Hey everyone! We are happy to announce that your help center will now have a dedicated Contact Form page accessible via the Contact Us card at the bottom of the home page. Visitors of the help center will be redirected to this contact
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