Gorgias Updates

www.gorgias.com

timestamp1652792400000

Enforce Two-Factor Authentication (2FA) for all users (Admin only)

by Ionut Zamfir, Software Engineer

Recently we introduced an extra layer of security to your Gorgias account: Two-Factor Authentication (2FA) using an authenticator app. Now, as a helpdesk Admin, you can enforce it for all your users. You can do that by navigating to

timestamp1650614991581

SMS integration

by Illia Petrov

We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with

SMS integration

timestamp1649148735572

Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru

Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps

timestamp1649088000000

Two-Factor Authentication (2FA)

by Ionut Zamfir

We are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then

timestamp1648644497162

New macro organizing options

by Romain Charbit

We’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro

timestamp1648550665679

New detailed view for third party apps

by Manuel Colasante

Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

New detailed view for third party apps

timestamp1648481880000

Support of subcategories in our help centers

by Philippe Diep, Software Engineer

When having hundreds of articles in your help center, structuring your help center with multiple levels of categories could help your visitors to find their answers in seconds. Today, we are releasing the support of this feature! How to

Support of subcategories in our help centers

timestamp1646668346876

More custom stylings for your sidebar

by Manuel Colasante

Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific

timestamp1646236800000

More customization for the Help Center

by Joris La Cancellera, Software Engineer

We are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image

More customization for the Help Center