timestamp1574909040001
Export tickets to CSV
by Jean
Hi everyone ! We just released a new feature that enables you to export tickets information into a CSV file. To use this new feature, select tickets and click on the "Export tickets" button that is under the "Apply Macro" one. You will...
timestamp1572312780001
Multi-brand: Link email integrations to chat integrations
by Louis Barranqueiro
Today, we are thrilled to announce the ability to associate email integrations to chat integrations. It will enable you to choose the email integration used to send emails for unseen agents' messages and satisfaction survey associated...
timestamp1558475880001
Required email capture in the Chat
by Martin
You can now prevent customers from sending a message in your Chat if they haven't entered their email address! This should help a lot reducing the number of tickets where customers left after leaving a message in the chat, thus becoming...timestamp1555975620001
Unassign on reply
by Martin
Hi there, We've just released a new feature: Unassign on reply. From now on, if you're assigned on a Chat or Messenger ticket, leave Gorgias, and the customer sends a new message in the ticket, the ticket will be unassigned from you so...timestamp1555350420001
Update your billing details
by Loris Zinsou
Previously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...timestamp1552072560001
Office365 / Outlook.com integration
by Martin
We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...timestamp1546912320001
Create internal notes by email!
by Martin
We have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...
timestamp1536708360001
New integration: smile.io + many small bug fixes and improvements
by Gorgias Team
New feature
Improvement
Bug fix
You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
timestamp1525971480001
Disabling the away status on your chat
by Martin
You can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...