1543618320001Customer satisfaction surveysby Gorgias TeamNew featureCustomer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video below to learn more about this feature in Gorgias and how to set it up: https://www.youtube...
1542078120001Quick repliesby Romain LapeyreA couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...
1539908880001Merge ticketsby Alex PlugaruWe're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...
1536708360001New integration: smile.io + many small bug fixes and improvementsby Gorgias TeamNew featureImprovementBug fixYou may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
1531864740001📱iOS Mobile App Betaby Gorgias TeamMobile apps have been the number one requested feature for a long time. It took us a while, but we released the iOS app in beta. For now, it's just the iOS app. Sorry Android users, we want to fix bugs with the iOS app first, and then...
1527200100001Audit logsby Alex PlugaruNow you can see what every team member did in Gorgias on Tickets, Tags, Macros and Views. It's useful to answer questions like: who closed the ticket or created a macro. You can find the new Audit logs page in Settings -> Team members...
1525971480001Disabling the away status on your chatby MartinYou can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
1525911360001HTTP Integration logsby Alex Plugaru, Co-founder & CTOWe've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.
1524785340001Automate tickets with Shopify databy Romain Lapeyre, Co-founder & CEOToday, we're introducing the ability to use Shopify data to triage or respond to tickets. Here are some use cases from our customers that you can apply to your own business: Respond to most loyal customers first Don't miss last minute...
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