Gorgias Updates

www.gorgias.com

Meet your new team member: AI Agent

by Bernie Goldenberg, Senior Product Marketing Manager - Automate

We’re thrilled to announce that AI Agent is now available in all Automate subscriber Gorgias accounts! Get ready to transform your customer experience. Who is AI Agent? AI Agent is your newest team member. It sends accurate, personalized

Meet your new team member: AI Agent

Predefined Custom Action values

by Manuel Colasante

Hey! We’re glad to announce that we added a new feature, and a fresh new look, to custom actions. Yes the ones you tend to forget about because once you set them, they fulfil their duty on demand, in total discretion. Custom actions are

Predefined Custom Action values

Effortless Outbound Calls

by Denisa Dumitru

We’re thrilled to unveil our latest enhancement – the Outbound Dialer! Say goodbye to the hassle of making outbound calls. Using the Place Call button, you can effortlessly connect with your customers. Simply click the button to open the

Effortless Outbound Calls

Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

by Matteo Silvestro

Never miss an important call again, no matter where you are! With our new feature, you can easily forward calls to your mobile device even when you're offline. Follow these simple steps to set it up: Log into your account and navigate to

Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

🛍 Shopify Draft Orders

by Simone Basso

We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle

🛍 Shopify Draft Orders

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