timestamp1711956300000Access Shopify Order Metafields from Gorgiasby Alexandru DaineanuIntroducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
timestamp1702996130705Connect Flows to 3rd-party tools via HTTPby Jordan Miller, Product Marketing Manager - AutomateAnnouncementNew featureWith the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and
timestamp1702587880596Introducing Train My AI ✨by Jordan Miller, Product Marketing Manager - AutomateAnnouncementNew featureWe’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias. Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the
timestamp1700074288637Add a privacy policy disclaimer in your Chatby Dombi Botond, Software EngineerAnnouncementNew featureWe’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The
timestamp1697201605680Order Management in Contact Formby Ulad RamanovichWe are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order
timestamp1697124016937Order Selection in Flows for Help Center and Contact Formby Matthieu BressonWe are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order
timestamp1696588603881Coming soon: Tickets Sidebar’s new look!by Felipe Gonçalves, Product Marketing ManagerWe’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
timestamp1693553273887Order Selection in Flowsby Jan Szybowski🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.
timestamp1692694800000Chat widget 1-click installation for Shopify enhancementby Joris La Cancellera, Software EngineerWe’ve improved the 1-click installation for Shopify feature to ensure better stability! Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your
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