Gorgias Updates

www.gorgias.com

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New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda

With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,

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Tone of voice for the chat 📣

by Angel Cereijo, Software Engineer

We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a

Tone of voice for the chat 📣

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Chat Video sharing support 🎬

by Joris La Cancellera, Software Engineer

A picture is worth a thousand words. So what's a video worth?! 🎥 We are happy to announce the support of videos embedded in chat messages and campaigns. How does it work? You can find the share video button inside the video

Chat Video sharing support 🎬

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In-ticket suggestions

by Romain Charbit

Our Gorgias automation features are getting smarter and are now coming to you when the context is right 🎉 Have you ever wondered “How this rule works?” or “What is this autoresponder doing?” For tickets where an autoresponder would’ve

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Chat appearance enhancement for readability

by George Chetreanu, Engineering Manager

The chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of

Chat appearance enhancement for readability

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Loop Returns x Order management flows

by Jan Szybowski, Software Engineer

Hi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation

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Automatic offline mode in the chat

by Roman Fayzullin

Hello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when

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Standalone widgets

by Manuel Colasante

Hey 👋 Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉 But we noticed that sometimes, we want to add a custom action button or link

Standalone widgets

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Sending Discount Codes from Gorgias ticket messages

by Bogdan Tănase, Engineering Manager

You can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount