Gorgias Updates

Gorgias Updates

www.gorgias.com

New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond
🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.
New feature

We're pre-selecting macros for faster response time!

by Ricardo de Arruda
Macros will be automatically selected and pre-filled in your response when our artificial intelligence system identifies that it’s relevant to the question with more than 80% certainty⚡️ This feature is automatically enabled for all users.
New feature

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce
BigCommerce native integration

One-click set up of Google Analytics in your help center

by Philippe Diep, Software Engineer
New feature
Hey everyone 👋 We’ve built a simple integration with Google Analytics to deliver tracking of your help center views & clicks. You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your help center
One-click set up of Google Analytics in your help center

Gmail conversation grouping

by Giuseppe Lumia, Software Engineer
Improvement
New feature
Smarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail
Gmail conversation grouping

Introducing chat offline! 💬✨

by Joris La Cancellera, Software Engineer
New feature
Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!
Introducing chat offline! 💬✨

🤖📪 New managed rule to send tracking information via email

by Mathias Ngo, Full Stack Engineer
Here comes a new managed rule! For those of you who missed it, managed rules are more accessible rules, tailored to address recurrent customer issues. These rules are managed (hence the name!) by Gorgias so you can install them with a
New feature

Introducing an offline capture of information for chat!

by Joris La Cancellera, Software Engineer
New feature
We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business
Introducing an offline capture of information for chat!

Auto-assignment limits

by Charles Jacquet
New feature
Auto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,
Auto-assignment limits