Gorgias Updates

www.gorgias.com

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Loop Returns x Order management flows

by Jan Szybowski, Software Engineer

Hi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation

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Automatic offline mode in the chat

by Roman Fayzullin

Hello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when

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Sending Discount Codes from Gorgias ticket messages

by Bogdan Tănase, Engineering Manager

You can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount

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Estimated wait time in the chat

by Roman Fayzullin

👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated

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✨ Standalone self-service portal!

by Matthieu Bresson

We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat

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New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond

🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.

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Introducing chat offline! 💬✨

by Joris La Cancellera, Software Engineer

Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!

Introducing chat offline! 💬✨

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Introducing an offline capture of information for chat!

by Joris La Cancellera, Software Engineer

We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business

Introducing an offline capture of information for chat!

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Auto-assignment limits

by Charles Jacquet

Auto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,

Auto-assignment limits