Gorgias Updates

Gorgias Updates

www.gorgias.com

The Self-service Chat Portal is Live!

by Philippe Diep, Software Engineer
The self-service portal is now available for all users with a Shopify store. The self-service portal allows your customers to check out their orders statuses, tracking numbers and shipping information without needing to connect with an
New feature

Rich text and hyperlinks support in chat

by Gleb Billig, Software Engineer
New feature
We have added the ability for agents to send messages with rich text formatting and embedded hyperlinks when replying to a chat ticket in Gorgias! That also means chat campaigns of course👌 Now when viewing a chat ticket, you will see
Rich text and hyperlinks support in chat

Display an event when unread chat messages are sent by email

by Gorgias Team
We now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...
New feature

Location of customer on Chat

by Teo
We have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...
New feature

Create a ticket with an internal note

by Jean Jacobi
New feature
Want to create a ticket to write a task for someone to do? Or log information about a customer journey directly on Gorgias? You can now do this directly on your helpdesk by creating a ticket with an internal note! Please let us know...
Create a ticket with an internal note

New busiest hours of the week statistic

by Jean Jacobi
New feature
We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...
New busiest hours of the week statistic

Create a new ticket from a mobile app

by Gorgias Team
Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...
New feature

New action in rules: Like Facebook comment

by Gorgias Team
New feature
It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...
New action in rules: Like Facebook comment

New action in rules: Hide Facebook comment

by Gorgias Team
New feature
It is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...
New action in rules: Hide Facebook comment