Gorgias Updates

Gorgias Updates

www.gorgias.com

Create a ticket with an internal note

by Jean Jacobi
New feature
Want to create a ticket to write a task for someone to do? Or log information about a customer journey directly on Gorgias? You can now do this directly on your helpdesk by creating a ticket with an internal note! Please let us know...
Create a ticket with an internal note

Reactions to Facebook comments are now displayed in Gorgias

by Gorgias Team
New feature
You don't need to open Facebook anymore to see if your customer reacted to your comment. Indeed, next to the message, we now display your reaction, your customer's reaction and the total number of the other reactions made. By hovering on...
Reactions to Facebook comments are now displayed in Gorgias

New busiest hours of the week statistic

by Jean Jacobi
New feature
We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...
New busiest hours of the week statistic

Create a new ticket from a mobile app

by Gorgias Team
Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...
New feature

New action in rules: Like Facebook comment

by Gorgias Team
New feature
It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...
New action in rules: Like Facebook comment

Deactivated views

by Samy Laumonier
From now on, it's easier and faster to delete an integration, for instance in case you need to recreate it. You can delete an integration that is used in the filters of a view, without having to manually delete the view first. The view...
New feature

Support for Magento2 guest orders

by Gorgias Team
We've just added support for Magento2 guest orders! You can now see data from guest orders in your Gorgias account, and trigger rules using this data as well.
New feature

New action in rules: Hide Facebook comment

by Gorgias Team
New feature
It is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...
New action in rules: Hide Facebook comment

New macros page in settings

by Louis Barranqueiro
New feature
It is now possible to manage your macros outside of your tickets, by accessing the new macro page through the settings: This will give you the ability to monitor usage in a single place while giving you the same customization abilities...
New macros page in settings