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Display audit logs in tickets
by Samy Laumonier
You can now display audit logs directly in tickets! 1. Click on "display all events" 2. Audit logs are displayed in chronological order: The following events are supported: Rule executed Ticket assigned to a user Ticket unassigned...timestamp1574909040001
Export tickets to CSV
by Jean
Hi everyone ! We just released a new feature that enables you to export tickets information into a CSV file. To use this new feature, select tickets and click on the "Export tickets" button that is under the "Apply Macro" one. You will...
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iPad support and internal notes
by Gorgias Team
We're glad to announce that the Gorgias mobile app now supports iPad and landscape mode. We've also added support for internal notes in both phone and tablet versions of the app. Check it in action here: You can update the new version...
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Multi-brand: Link email integrations to chat integrations
by Louis Barranqueiro
Today, we are thrilled to announce the ability to associate email integrations to chat integrations. It will enable you to choose the email integration used to send emails for unseen agents' messages and satisfaction survey associated...
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🥳 Emoji in view names
by Louis Barranqueiro
Starting today, you can easily add emoji to the name of your views and make them easier to differentiate in the sidebar 😁. You can add an emoji to the name of a view by clicking on its name, then selecting an emoji and updating the view.timestamp1572295620001
Magento 2 integration
by Martin
Hi there! We just released our integration with Magento 2 🎉! You can now connect your Magento 2 store with your Gorgias account. This will allow you to display customer, order, shipment and credit memo data next to tickets: To connect...timestamp1571259600001
Perfom actions on entire views
by Jean
We're excited to announce the ability to perform actions (closing tickets, applying a macro, and more…) on a view. When you select all the tickets of a page, you will now see a bar asking if you want to select all the tickets of the...
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Customer intent classification
by Victor
A few weeks ago, we have released a feature called "macro intent" allowing to label macros with the customer intent it addresses. We are now updating this concept of customer intent with a new feature. Now, each time a message is...
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Instagram ads comments
by Samy Laumonier
We just released Instagram ads comments support! You can now import comments posted on your Instagram ads inside Gorgias. To enable Instagram ads comments: go in your Facebook integration's settings page, check the Enable Instagram ads...