Gorgias Updates

www.gorgias.com

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⭐️ CSAT scores are now available in rules

by Charles Jacquet

We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability

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New stats filters: Support for Ticket Fields and Advanced logic

by Charles Jacquet

Introducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion

New stats filters: Support for Ticket Fields and Advanced logic

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Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team

You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the

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Custom UTM Parameters for Convert

Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align

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Sorting search results in Advanced Ticket Search

by Gorgias Product Team

We are happy to share that you can now manually sort the search results when performing an Advanced Ticket Search. Simply click on any of the column headers that represent timestamps to sort by either ascending or descending order. This

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Collection-Based Unique Discount Code

Users can now apply unique discount codes to specific collections. This improvement provides greater flexibility, allowing you to offer targeted discounts on selected collections rather than your entire product catalog. Enjoy more control

Collection-Based Unique Discount Code

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Campaign Status Overview

Performance Dashboard has undergone another improvement — Campaign Status Overview🚦 What is it? The Campaign Status Overview allows you to view the current status of all your campaigns at a glance within the Performance Tab. You can now

Campaign Status Overview

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📊 Improved Channels Report

by Charles Jacquet

We have updated the Channels report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more metrics!

📊 Improved Channels Report

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Redesigned customer experience when selecting orders in Flows 🤩

by Sufiyan, Software Engineer

We’re bringing some exciting improvements to the experience your customers have when selecting orders during a Flow! Improvement: redesigned experience for “order selection” step in Flows We’ve revamped the previous button-based