Gorgias Updates

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer
Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control
Announcement
Improvement

Campaigns just got a visual polish! 🧼

by Narcisa Minca, Full Stack Developer
Announcement
Improvement
Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal. What changed, exactly? Chat Campaigns now have an updated design

Introducing our new Voice Ticket Layout!

by Denisa Dumitru, Software Engineer
Announcement
Improvement
🎉 Introducing our new and improved layout for voice tickets 🎉 🔍 Key Improvements: Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance. Initiator Insight:

Major upgrade: Easily embed a Help Center on your website!

by Kyrylo Chebotarov, Senior Software developer
Announcement
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The Help Center has always been a powerful tool for customer self-service and automation. But it just got a massive improvement: You can now easily embed your Help Center directly on your store in just a few clicks! Why embed your Help

Meet the rebranded Automation Add-on: Automate ⚡

by Jordan Miller, Product Marketing Manager - Automate
Announcement
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We’re thrilled to announce that the Automation Add-on is now Gorgias Automate. In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of

Two new customization options for Chat!

by Jordan Miller, Product Marketing Manager - Automate
Announcement
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Great news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re

One-Touch Tickets metric is back 😍

by Felipe Gonçalves, Product Marketing Manager
Announcement
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We're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce

Say hello to Gorgias Multi-language Chat ⭐

by Felipe Gonçalves, Product Marketing Manager
Announcement
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Hello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –

Duplicate Flows to another store 💪

by Itay Elgazar
If you have multiple store integrations, duplicating Flows just got much easier! You can now duplicate a Flow from store to another 🎉. Previously duplicating Flows was only possible within the same store. 💡 How does it work? Head over
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