Gorgias Updates

Self-Service - Order details page

by Robert Pamfile
We are happy to announce that we have improved the order details your customers can see when using self-service on your website. Now, customers can quickly get a summary of all the important information regarding their order directly from
Announcement
Improvement

New interval options for sending your Satisfaction Survey

by Walid El M'Selmi, Software Engineer
Improvement
Recently, many of you asked for new interval options for sending s atisfaction surveys and we heard you🎉 In addition to previous options, you can now schedule surveys to be sent after: 5 minutes ⏱️ 30 minutes ⏱️ 1 hour ⏱️ 4 hours ⏱️ 6

Chat performance improvements

by Gleb Billig, Software Engineer
Developers
Improvement
Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static

Create a ticket starting with an outbound call

by Samy Laumonier
Need to call your warehouse or brick-and-mortar store? We hear you! We’ve just made some huge improvements to our phone integration. Now, you simply can type in a number and initiate an outbound call directly from a ticket. You can call any
Improvement

Outbound phone calls improvements

by Samy Laumonier
Improvement
You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a

Total tickets created per tag and per channel links

by Paweł Maciejewski
We recently introduced Total tickets closed per agents links, today we are releasing a similar improvement that will help you to get the list of tickets created by a tag and channel. You can find them in the Tags and Channels statistics
Improvement

Total tickets closed per agents link

by Pawel Maciejewski
👀 We introduced a link in the Agents statistics that will help you to see which data relates to each data point in the report. Click it and you will be redirected to a list of tickets that were closed by the agent in the specified time
Improvement

Support for GIF and Audio Instagram DMs

by Mehdi Dellagi
We just released an update to our Instagram Direct Message integration, allowing you to receive GIFs and audio DMs directly in Gorgias. Now, when a customer sends a GIF or audio message via direct message, you’ll be able to play and respond
Improvement

New login methods in the Self-service Portal

by Gleb Billig, Software Engineer
New feature
Improvement
Shoppers can now log into the Self-service Portal by sending a verification code to their email address or phone number!🔐✨ Instead of digging through their inbox for their order number, shoppers can now simply enter their email address or