Gorgias Updates

www.gorgias.com

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Help Center design improvements

by Irinel Neculita

👋 Hey everyone! While it is important to release new features, it is also top-of-mind for us to improve your current experience using help center. So we made a series of design improvements, and we’d like to highlight a few: You may have

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🛍 Improvements in Shopify Refund modal

by Deniss Kozickis

Hi 👋 Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which

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Standalone widgets

by Manuel Colasante

Hey 👋 Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉 But we noticed that sometimes, we want to add a custom action button or link

Standalone widgets

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⛵️ Navigate new Settings with breeze

by Manuel Colasante

👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them

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Chat contact form is now enabled for everyone

by Joris La Cancellera, Software Engineer

The Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when

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Add file attachments to Help Center articles

by Nicușor Chiciuc

👋 Hello there, do you know you can now add file attachments directly in your Help Center articles?📚 We support all popular file types with the max file size of 20MB for each — you can find this feature inside the toolbar of your article

Add file attachments to Help Center articles

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Easily duplicate or delete help centers

by Nicușor Chiciuc

Some of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help

Easily duplicate or delete help centers

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Shopper’s activity in chat ticket view

by Juan Carlos Quintero, Software Engineer

Ever had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent

Shopper’s activity in chat ticket view

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🤖 Our order-tracking rule is now more powerful!

Our “Send tracking information email” rule from our Rule Library is now more powerful and provides about 28% more coverage about shipping information! Previously, this rule was providing the order tracking link from the carrier fulfilling