Gorgias Updates

www.gorgias.com

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Redesign of the mandatory email capture in the chat

by Roman Fayzullin

If you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and

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Subsequent actions in quick response flows

by Roman Fayzullin

We are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chat✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the

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New detailed view for third party apps

by Manuel Colasante

Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

New detailed view for third party apps

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Gorgias Chat - Connecting to a different store

by Matthieu Bresson

We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon

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Self-service - Detailed order tracking

by Irinel Neculita

We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches

Self-service - Detailed order tracking

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Create an IVR Phone with your existing Gorgias number

by Illia Petrov

We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the

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New interval options for sending your Satisfaction Survey

by Walid El M'Selmi, Software Engineer

Recently, many of you asked for new interval options for sending s atisfaction surveys and we heard you🎉 In addition to previous options, you can now schedule surveys to be sent after: 5 minutes ⏱️ 30 minutes ⏱️ 1 hour ⏱️ 4 hours ⏱️ 6

New interval options for sending your Satisfaction Survey

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Chat performance improvements

by Gleb Billig, Software Engineer

Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static

Chat performance improvements

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Outbound phone calls improvements

by Samy Laumonier

You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a

Outbound phone calls improvements