Gorgias Updates

www.gorgias.com

Manage macros spell checking and ordering

by Gorgias Team

A few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.

Manage macros spell checking and ordering

New keyboard shortcut for adding links

by Gorgias Team

It's a bit embarrassing how long it took us to add this. Better late than never: You can now use a keyboard shortcut to add links to your emails when using Gorgias as well as change the display text of the link! A short demo: https...

New keyboard shortcut for adding links

Tags descriptions

by Gorgias Team

When you have lots of tags it's hard to remember which ones to use - it's especially hard for new team members to know when to use the right one. That is why we've added tag descriptions so you can see more info about your tags:

Chat campaigns, shopify action and new keyboard shortcut

by Gorgias Team

We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...

New integration: smile.io + many small bug fixes and improvements

by Gorgias Team

You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...

New integration: smile.io + many small bug fixes and improvements

Drag-n-drop attachments, new keyboard shortcut and agent mentions

by Gorgias Team

There are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...

We removed random animal names for anonymous chat customers 🐈

We have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...

Duplicate rules ⚙, rule editor variables ✏️ and more Shopify filters

We're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...

New metrics: macros usage and tickets replied

by Louis Barranqueiro

Macros usage We've added a new metric which enables you to see how macros are used. Number of tickets replied We've also added the number of tickets replied to the key metrics and the support volume graph. You can now see how many...