timestamp1742308625682Email error and connection improvements: Clear explanations & fast fixesby Leyla Delcorde, Sr. Product DesignerAnnouncementImprovementEmail makes up 70% of customer conversations for most ecommerce brands, but when emails fail to send, troubleshooting can be frustrating and time-consuming. There are a few challenges to come: Error messages are too technical. It’s hard
timestamp1738765594096Auto-split email ticket to get clean data, even from messy threads!by Jordan Miller, Product Marketing Manager - AutomateAnnouncementImprovementYou asked, we delivered! Starting now, replies to old email threads will automatically create new tickets if the reply comes 10+ days later instead of re-opening the existing ticket. Why did we make this change? Before, if a customer
timestamp1735900449540Improving Your Domain Verification Experienceby Neshat KorivandSetting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for
timestamp1730716526026Domain Verification Notificationsby Neshat KorivandGet notified the moment your domain is verified! What is a Domain? In Gorgias, a “domain” is the part of your email address that comes after the "@" symbol, like "yourstore.com" in "[email protected]." This identifies your website or
timestamp1727965166017Simplify your Email setup with our new Forwarding wizard!by Neshat Korivand, Senior Product ManagerWe’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding
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