Gorgias Updates

New stats filters: Support for Ticket Fields and Advanced logic

by Charles Jacquet
Improvement
Introducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion

Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team
You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the
New feature
Improvement

Custom UTM Parameters for Convert

by Matilda Lee
Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align
Improvement
Convert

Sorting search results in Advanced Ticket Search

by Gorgias Product Team
We are happy to share that you can now manually sort the search results when performing an Advanced Ticket Search. Simply click on any of the column headers that represent timestamps to sort by either ascending or descending order. This
Improvement

Collection-Based Unique Discount Code

by Matilda Lee
Improvement
Convert
Users can now apply unique discount codes to specific collections. This improvement provides greater flexibility, allowing you to offer targeted discounts on selected collections rather than your entire product catalog. Enjoy more control

Campaign Status Overview

by Matilda Lee
Convert
Improvement
Performance Dashboard has undergone another improvement — Campaign Status Overview🚦 What is it? The Campaign Status Overview allows you to view the current status of all your campaigns at a glance within the Performance Tab. You can now

📊 Improved Channels Report

by Charles Jacquet
Improvement
We have updated the Channels report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more metrics!

Redesigned customer experience when selecting orders in Flows 🤩

by Sufiyan, Software Engineer
We’re bringing some exciting improvements to the experience your customers have when selecting orders during a Flow! Improvement: redesigned experience for “order selection” step in Flows We’ve revamped the previous button-based
Improvement

Predefined Custom Action values

by Manuel Colasante
Improvement
New feature
Hey! We’re glad to announce that we added a new feature, and a fresh new look, to custom actions. Yes the ones you tend to forget about because once you set them, they fulfil their duty on demand, in total discretion. Custom actions are