Gorgias Updates

New design updates

by Nikola Mijović, Senior Software Engineer
In the last month, we released a few nifty design updates that you might have already noticed. 👀 Among others, here are some new design elements that we feature 🎨 The feedback system has received a new look(banners, alerts and
Improvement

Create an IVR Phone with your existing Gorgias number

by Illia Petrov
We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
Developers
Improvement
Announcement

Self-service - Ability to select return quantity

by Robert Pamfile
We are happy to announce that we have improved the ability to return products as part of our self-service flows. When returning a product they ordered in multiple quantity, your customers can now choose the quantity of items they’d like to
Announcement
Improvement

Self-Service - Order details page

by Robert Pamfile
We are happy to announce that we have improved the order details your customers can see when using self-service on your website. Now, customers can quickly get a summary of all the important information regarding their order directly from
Announcement
Improvement

New interval options for sending your Satisfaction Survey

by Walid El M'Selmi, Software Engineer
Improvement
Recently, many of you asked for new interval options for sending s atisfaction surveys and we heard you🎉 In addition to previous options, you can now schedule surveys to be sent after: 5 minutes ⏱️ 30 minutes ⏱️ 1 hour ⏱️ 4 hours ⏱️ 6

Chat performance improvements

by Gleb Billig, Software Engineer
Developers
Improvement
Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static

Create a ticket starting with an outbound call

by Samy Laumonier
Need to call your warehouse or brick-and-mortar store? We hear you! We’ve just made some huge improvements to our phone integration. Now, you simply can type in a number and initiate an outbound call directly from a ticket. You can call any
Improvement

Outbound phone calls improvements

by Samy Laumonier
Improvement
You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a

Total tickets created per tag and per channel links

by Paweł Maciejewski
We recently introduced Total tickets closed per agents links, today we are releasing a similar improvement that will help you to get the list of tickets created by a tag and channel. You can find them in the Tags and Channels statistics
Improvement