Gorgias Updates

www.gorgias.com

timestamp1688381385251

Default to outbound call on tickets with missed calls

by Matteo Silvestro

We've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much

timestamp1687954759824

Shopify: Voiding payments for canceled orders 🙅‍♂️

by Simone Basso

In aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for

Shopify: Voiding payments for canceled orders 🙅‍♂️

timestamp1687867200000

Zendesk import now supports Ticket Fields

by Ionut Zamfir

Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets

timestamp1686578796830

Security improvements on Chat installation snippet

by Juan Carlos Quintero

We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this

timestamp1686126600000

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero

We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot

timestamp1685656428809

New ticket fields types: Number and Yes/No

by Ionut Zamfir

We are happy to introduce 2 new types of ticket fields. 🎉 Number 🔢 The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14). One use case could be to store the cost of

New ticket fields types: Number and Yes/No

timestamp1684486545782

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso

In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

timestamp1681211817036

Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso

We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

Shopify Refund: the shipping cost is zero by default 🛍

timestamp1680856680000

Upgraded order tracking experience!

by Ricardo de Arruda, software engineer

We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your