Gorgias Updates

🤖 Our order-tracking rule is now more powerful!

by Mathias Ngo
Our “Send tracking information email” rule from our Rule Library is now more powerful and provides about 28% more coverage about shipping information! Previously, this rule was providing the order tracking link from the carrier fulfilling
Improvement

Attachments for contact form

by Irinel Neculita
Hey everyone!đź”” We have another important update on our Help Center Contact form! Now your customers will be able attach files to tickets submitted through the contact form.đź“š We support all popular file types, and your customers can attach
Improvement

Embed contact form on your store

by Irinel Neculita
đź‘‹ Hi all! Following-up after the release of the Contact Us page, you can now embed the contact form directly in your very own website! Go to your help center settings page, click on the Contact tab, under Email you will now see a new
Improvement

All the agents can now access the help center articles!

by Philippe Diep, Software Engineer
🔒 Until now, help center articles were limited to admins and lead agents only. We’re changing this to make article content read only for all agents role! Admin and lead agents will still maintain article editing permissions while the other
Improvement

Rules: BigCommerce filters

by Iustina Dumitru
We are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply
Developers
New feature
Announcement
Improvement

Redesign of the mandatory email capture in the chat

by Roman Fayzullin
If you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and
Improvement

Updated self-service statistics page

by Marwan Sentenac
We have updated the self-service statistics page to better visualize self-service volume by flow type, and interactions fully automated by self-service or served by an agent after self-service. You can now find self-service volume per flow
Improvement

When relevant, we're defaulting the message editor to macro search!

by Ricardo de Arruda, Software Engineer
Macro search will be displayed by default on tickets that can benefit from a macro, skipping that extra step of clicking on the ⚡️ icon. As soon as the change happens, agents will be shown a notification popup and will be able to either
Improvement

Macros: Review, edit and apply actions before the message is sent

by Romain Charbit, Software Engineer
You can now review and edit macro actions before applying them! Previously, upon selection of a macro from the macro list, some actions were applied immediately (e.g. adding a tag, assigning an agent, closing the ticket…) while some were
Improvement