Gorgias Updates

Gorgias Updates

www.gorgias.com

New cancel order action for Shopify

by Samy Laumonier
We just released the new version of the “cancel order” action for Shopify! You can now cancel Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
Improvement

Intent-detection now works in multiple languages

by Gorgias Team
Improvement
We have just updated Intent-detection (https://docs.gorgias.com/rules-auto/use-customer-intent-in-rules), to support most major languages (previously only English was supported). Notably we have good results with the following...
Intent-detection now works in multiple languages

Email invoice for Shopify orders

by Samy Laumonier
We just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...
Improvement

New duplicate order action for Shopify

by Samy Laumonier
We just released the new version of the "duplicate order" action for Shopify! You can now do, from Gorgias, almost everything you could do if you were duplicating an order on Shopify directly; this includes: add products via the search...
Improvement

Ticket customer changed event logs

by Alex Plugaru
Improvement
It is now possible to see when a customer was changed on a ticket and by whom. Simply click on the top-right dropdown (as seen in the screenshot). If the customer was changed you should see it in the list of events:
Ticket customer changed event logs

Mobile apps improvements

by Alex Plugaru, CTO & Cofounder
Improvement
We've done some improvements in the Ticket reply area for the mobile apps. You can now leave internal notes, change channels, forward tickets and change the email recipients. Next things on the list of improvements for mobile apps...
Mobile apps improvements

Auto-responder improvements

by Martin
We've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...
Improvement

Navigation update in views

by Martin
We've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...
Improvement

Tag search

by Gorgias Team
Improvement
When managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:
Tag search