timestamp1680856680000Upgraded order tracking experience!by Ricardo de Arruda, software engineer We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
timestamp1680768390999BigCommerce: Duplicate Order actionby Iustina DumitruAnnouncementNew feature🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an
timestamp1680699600000Font customization for the Chat Widget 🙌by Joris La Cancellera, Software EngineerNew featureNow you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get
timestamp1680516840948Introducing Ticket Fields in Beta 🏷️by Ionut Zamfir, Software EngineerAnnouncementNew featureWe're thrilled to announce the beta release of our latest feature: ticket fields! With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers
timestamp1680190902116🔎 Improved customer search based on order numberby Tudor Plugaru, Software EngineerImprovementWe are excited to announce that we have released improvements to Gorgias search! We understand that finding customers based on their order number quickly and efficiently is crucial, and we have been working hard to enhance this process.
timestamp1680038008819New Automation Settingsby Jan Szybowski🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
timestamp1679412665445Improved Chat Previews in Settingsby Dombi BotondWe are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing
timestamp1678970065669Chat Agent Avatar Customizationby Juan Carlos QuinteroMore chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company
timestamp1678455106498"Hide chat" toggle moved to preferences tabby Dombi BotondWe've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier