Gorgias Updates

Gorgias Updates

www.gorgias.com

Chat contact form is now enabled for everyone

by Joris La Cancellera, Software Engineer
The Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
Improvement

Shopper’s activity in chat ticket view

by Juan Carlos Quintero, Software Engineer
Improvement
Ever had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent
Shopper’s activity in chat ticket view

Estimated wait time in the chat

by Roman Fayzullin
👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
New feature

Redesign of the mandatory email capture in the chat

by Roman Fayzullin
If you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and
Improvement

✨ Standalone self-service portal!

by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
New feature
Announcement

New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond
🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.
New feature

Introducing chat offline! 💬✨

by Joris La Cancellera, Software Engineer
New feature
Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!
Introducing chat offline! 💬✨

Introducing an offline capture of information for chat!

by Joris La Cancellera, Software Engineer
New feature
We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business
Introducing an offline capture of information for chat!

Auto-assignment limits

by Charles Jacquet
New feature
Auto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,
Auto-assignment limits