Gorgias Updates

Gorgias Updates

www.gorgias.com

AI Agent Actions - Use ShipMonk information to create conditions

by Vlad Petrashkevich, Software Engineer
We’re excited to announce the addition of the ShipMonk information, available to be used in Action conditions. If you have the ShipMonk app installed and enabled, you will be able to determine Action conditions based on ShipMonk
New feature
Announcement

🗃️ Archive your Macros to de-clutter and stay organized

by Jordan Miller, Product Marketing Manager
Announcement
Improvement
Say goodbye to cluttered Macro lists! We’re excited to introduce the ability to Archive Macros to help you stay organized and limit access to Macros that agents shouldn’t use. Why This Matters Admins and agents, we’re excited to help
🗃️ Archive your Macros to de-clutter and stay organized

AI Agent Actions have undergone a significant revamp

by Zsófia Lele, Product Marketing Manager
With these AI Agent Actions updates, we’re making it easier to unlock Actions and automate more of your support tasks. On average, AI Agent already automates 14% more support conversations with Actions—and for top merchants, this goes up to
Announcement
Improvement

Gorgias chat on Shopify checkout and thank you pages!

by Miloš Danilović
Announcement
New feature
About 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re
Gorgias chat on Shopify checkout and thank you pages!

Improving Your Domain Verification Experience

by Neshat Korivand
Setting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for
Improvement