Gorgias Updates

Gorgias Updates

www.gorgias.com

Improving Your Domain Verification Experience

by Neshat Korivand
Setting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for
Improvement

Instagram Sub-Reply Mentions Are Now More Streamlined in Gorgias

by Neshat Korivand
We’re improving how sub-replies on Instagram comments—particularly those that @mention your page—are pulled into Gorgias. Below is a quick comparison of the old behavior versus our new and improved setup: Legacy (Broken)
Improvement

AI Agent: add knowledge from your files

by Matthieu Bresson
We’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI
Announcement
New feature

New categories for Quality Assurance

by Charles Jacquet
Better insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you
Announcement
Improvement

Save your statistics filters and other improvements

by Stan He, Product Manager
Save Time with Custom Filter Presets in Your Statistics Module We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and
Announcement
Improvement

⭐️ Customer Satisfaction Surveys Now Available for Contact Form and Help Center

by Charles Jacquet
We're excited to announce that our Customer Satisfaction (CSAT) feature is now available on two additional channels: Contact Form and Help Center. This expansion allows you to gather valuable feedback from more customer touchpoints, helping
Announcement
Improvement